{"id":1792,"date":"2022-01-12T20:11:15","date_gmt":"2022-01-13T01:11:15","guid":{"rendered":"https:\/\/templates.sebdelaweb.com\/massiv\/?page_id=224"},"modified":"2023-11-23T15:10:11","modified_gmt":"2023-11-23T15:10:11","slug":"support","status":"publish","type":"page","link":"https:\/\/templates.channmas.biz\/jossi\/support\/","title":{"rendered":"JOSSI &#8211; Support"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1365882248\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1540789997\">\n\n\n\t<div id=\"col-159201061\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-189298335\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-189298335 {\n  padding-top: 50px;\n}\n@media (min-width:550px) {\n  #gap-189298335 {\n    padding-top: 40px;\n  }\n}\n@media (min-width:850px) {\n  #gap-189298335 {\n    padding-top: 60px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-156663990\" class=\"text\">\n\t\t\n\n<h1>Support<\/h1>\n\t\t\n<style>\n#text-156663990 {\n  font-size: 2.25rem;\n}\n@media (min-width:550px) {\n  #text-156663990 {\n    font-size: 3rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1365882248 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 20vh;\n}\n@media (min-width:550px) {\n  #section_1365882248 {\n    min-height: 30vh;\n  }\n}\n@media (min-width:850px) {\n  #section_1365882248 {\n    min-height: 35vh;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1641270547\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-large align-equal\" style=\"max-width:95%\" id=\"row-1172640728\">\n\n\n\t<div id=\"col-2067082477\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(227, 227, 227);border-radius:20px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/massiv\/shippings\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-1112492416\" class=\"text\">\n\t\t\n\n<h3>Shippings<\/h3>\n\t\t\n<style>\n#text-1112492416 {\n  font-size: 2rem;\n}\n@media (min-width:550px) {\n  #text-1112492416 {\n    font-size: 1.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<p>All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.\u00a0Max delivery time \u2013 12 business days. <span class=\"info\">*Our processing time is 24 Hours after placing your order.<\/span><\/p>\n<p>\u00a0<\/p>\n\t<div id=\"gap-835633398\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-835633398 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a href=\"http:\/\/ossi\/shippings\/\" target=\"_self\" class=\"button primary reveal-icon\"  style=\"padding:12px 40px 14px 40px;\">\n    <span>More info<\/span>\n  <i class=\"icon-angle-right\" aria-hidden=\"true\" ><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2118996932\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(227, 227, 227);border-radius:20px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/massiv\/payments\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-2192675452\" class=\"text\">\n\t\t\n\n<h3>Payments<\/h3>\n\t\t\n<style>\n#text-2192675452 {\n  font-size: 2rem;\n}\n@media (min-width:550px) {\n  #text-2192675452 {\n    font-size: 1.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<p>Our payment methods include PayPal and Credit\/debit cards. We accept all major debit and credit cards. All payments are done through our payment processor, Stripe. Since they handle everything about the payment, we can not help if your credit or debit card is declined.<\/p>\n\t<div id=\"gap-582444653\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-582444653 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a href=\"\/jossi\/payments\" target=\"_self\" class=\"button primary reveal-icon\"  style=\"padding:12px 40px 14px 40px;\">\n    <span>More info<\/span>\n  <i class=\"icon-angle-right\" aria-hidden=\"true\" ><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1393704931\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(227, 227, 227);border-radius:20px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/massiv\/returns\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-614612546\" class=\"text\">\n\t\t\n\n<h3>Returns<\/h3>\n\t\t\n<style>\n#text-614612546 {\n  font-size: 2rem;\n}\n@media (min-width:550px) {\n  #text-614612546 {\n    font-size: 1.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<p>We accept returns up to 30 days after delivery, if the item is unused and in its original condition. Please send the item to and We will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible<\/p>\n\t<div id=\"gap-48565408\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-48565408 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a href=\"\/jossi\/returns\/\" target=\"_self\" class=\"button primary reveal-icon\"  style=\"padding:12px 40px 14px 40px;\">\n    <span>More info<\/span>\n  <i class=\"icon-angle-right\" aria-hidden=\"true\" ><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-396108005\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(227, 227, 227);border-radius:20px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/massiv\/my-account\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-105857728\" class=\"text\">\n\t\t\n\n<h3>FAQ&#8217;s<\/h3>\n\t\t\n<style>\n#text-105857728 {\n  font-size: 2rem;\n}\n@media (min-width:550px) {\n  #text-105857728 {\n    font-size: 1.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<h3><strong>What is Buyer Protection?<\/strong><\/h3>\n<p>Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.<\/p>\n\t<div id=\"gap-1007418035\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1007418035 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a href=\"\/jossi\/frequently-asked-question\/\" target=\"_self\" class=\"button primary reveal-icon\"  style=\"padding:12px 40px 14px 40px;\">\n    <span>More info<\/span>\n  <i class=\"icon-angle-right\" aria-hidden=\"true\" ><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-396108005 > .col-inner {\n  margin: 0 0px 0px 0px;\n}\n@media (min-width:850px) {\n  #col-396108005 > .col-inner {\n    margin: 30px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-619323919\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(227, 227, 227);border-radius:20px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/massiv\/terms\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3799964447\" class=\"text\">\n\t\t\n\n<h3>Terms<\/h3>\n\t\t\n<style>\n#text-3799964447 {\n  font-size: 2rem;\n}\n@media (min-width:550px) {\n  #text-3799964447 {\n    font-size: 1.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<p>We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them.<\/p>\n<p>We reserve the right to change this site and these terms and conditions at any time.<\/p>\n\t<div id=\"gap-907593337\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-907593337 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a href=\"\/jossi\/terms\" target=\"_self\" class=\"button primary reveal-icon\"  style=\"padding:12px 40px 14px 40px;\">\n    <span>More info<\/span>\n  <i class=\"icon-angle-right\" aria-hidden=\"true\" ><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-619323919 > .col-inner {\n  margin: 0 0px 0px 0px;\n}\n@media (min-width:850px) {\n  #col-619323919 > .col-inner {\n    margin: 30px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-366660231\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(227, 227, 227);border-radius:20px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/massiv\/privacy\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-1875174121\" class=\"text\">\n\t\t\n\n<h3>Privacy<\/h3>\n\t\t\n<style>\n#text-1875174121 {\n  font-size: 2rem;\n}\n@media (min-width:550px) {\n  #text-1875174121 {\n    font-size: 1.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<p>Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.<\/p>\n\t<div id=\"gap-1192824748\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1192824748 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a href=\"\/jossi\/privacy\" target=\"_self\" class=\"button primary reveal-icon\"  style=\"padding:12px 40px 14px 40px;\">\n    <span>More info<\/span>\n  <i class=\"icon-angle-right\" aria-hidden=\"true\" ><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-366660231 > .col-inner {\n  margin: 0 0px 0px 0px;\n}\n@media (min-width:850px) {\n  #col-366660231 > .col-inner {\n    margin: 30px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-1172640728 > .col > .col-inner {\n  padding: 30px 30px 30px 30px;\n}\n@media (min-width:550px) {\n  #row-1172640728 > .col > .col-inner {\n    padding: 50px 50px 50px 50px;\n  }\n}\n<\/style>\n<\/div>\n\t<div id=\"gap-1010669007\" class=\"gap-element clearfix hide-for-small\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1010669007 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1641270547 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section accordion-custom\" id=\"section_328033910\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;height:1px;\"><\/div>\n\n\t<div id=\"gap-1169962173\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1169962173 {\n  padding-top: 30px;\n}\n@media (min-width:550px) {\n  #gap-1169962173 {\n    padding-top: 50px;\n  }\n}\n@media (min-width:850px) {\n  #gap-1169962173 {\n    padding-top: 90px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1329669066\">\n\n\n\t<div id=\"col-994021740\" class=\"col medium-9 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2451654449\" class=\"text\">\n\t\t\n\n<h2>Frequently Asked<\/h2>\n\t\t\n<style>\n#text-2451654449 {\n  font-size: 2rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\" style=\"max-width:90%\" id=\"row-964744133\">\n\n\n\t<div id=\"col-1583200509\" class=\"col medium-12 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3006214814\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3006214814-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_long_will_it_take_before_i_recieve_my_order?\" aria-expanded=\"false\" aria-controls=\"accordion-3006214814-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How long will it take before I recieve my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3006214814-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3006214814-label\" >\n\t\t\t\n\n<p>We try our best to ship items as fast as we can. Please allow up to 48 hours production time for your order to ship out, average shipping times are 7-10 days.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1711623541\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1711623541-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_countries_do_you_ship_to?\" aria-expanded=\"false\" aria-controls=\"accordion-1711623541-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What countries do you ship to?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1711623541-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1711623541-label\" >\n\t\t\t\n\n<p>Our Shipping\u00a0 is completely FREE worldwide. We don\u2019t charge no additional cost after placing your order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4195139174\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4195139174-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_will_i_receive_my_order?\" aria-expanded=\"false\" aria-controls=\"accordion-4195139174-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How will I receive my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4195139174-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4195139174-label\" >\n\t\t\t\n\n<p>All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Max delivery time \u2013 12 business days.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2864759683\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2864759683-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_if_i_need_to_change_my_shipping_address?\" aria-expanded=\"false\" aria-controls=\"accordion-2864759683-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What if I need to change my shipping address?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2864759683-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2864759683-label\" >\n\t\t\t\n\n<p>If you need to change your address, feel free to contact us withing 24 hours and our team will help you change your address.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-573699437\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-573699437 {\n  padding-top: 10px;\n}\n@media (min-width:550px) {\n  #gap-573699437 {\n    padding-top: 40px;\n  }\n}\n@media (min-width:850px) {\n  #gap-573699437 {\n    padding-top: 55px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_328033910 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/templates.channmas.biz\/jossi\/wp-json\/wp\/v2\/pages\/1792"}],"collection":[{"href":"https:\/\/templates.channmas.biz\/jossi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/templates.channmas.biz\/jossi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/templates.channmas.biz\/jossi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/templates.channmas.biz\/jossi\/wp-json\/wp\/v2\/comments?post=1792"}],"version-history":[{"count":3,"href":"https:\/\/templates.channmas.biz\/jossi\/wp-json\/wp\/v2\/pages\/1792\/revisions"}],"predecessor-version":[{"id":2100,"href":"https:\/\/templates.channmas.biz\/jossi\/wp-json\/wp\/v2\/pages\/1792\/revisions\/2100"}],"wp:attachment":[{"href":"https:\/\/templates.channmas.biz\/jossi\/wp-json\/wp\/v2\/media?parent=1792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}